Exchange/Replacement Policy
Please note that all exchanges or repair requests must be accompanied by any of the following Proof of Purchase:
- Original receipt must be provided for exchange/replacement.
- Items must be returned in the original manufacturer’s packaging, with all price tags attached.
- Exchange and Replacement will be accepted within seven days.
- In case of item return, only store cash will be provided.
- If any product which is to be exchanged, is not currently in our stock, it cannot be credited.
- We reserve the right to reject the exchange or return requests.
No claims shall be entertained if,
- No claims of exchange/replacement of products bought on the website will be catered at any physical store of in any city.
- No claims will be accepted on products that have been previously replaced or exchanged.
- If a product is damaged by the consumer it will not be exchange or replaced.
- Any product that comes back without receipt will be refused to be catered.
- Exchange request is made outside the specified time frame
- Any consumable item which has been used
- Products with tampered or missing serial numbers
- Items that are returned without original packaging or accessories
- Goods & items purchased on sale or other promotions are not eligible for replacement & exchange, unless you have received damaged goods
- Custom made or altered items. Any personalized products will not be exchanged or catered.
- No returns on online store credit.
- You can return a product within 7 days from the date you purchased it, except Fresh, Ultra Fresh and Frozen (Terms and Conditions apply).
